Technology has seen tremendous growth over the years. It has laid a major platform for the expansion of many commercial organizations; the hospitality industry is one of them. Many organizations have had a reason to smile following this improvement. They have benefited in several different ways. The restaurant and lodge Pangasinan industry has experienced noticeable improvements as a result. Some of these impacts they have experienced are as discussed below.
Results of research conducted show that the internet has helped expand the activities of this sector. It has enabled them to conduct marketing online. Most of them use social media as a tool to reach many potential customers. Marketing strategists have created websites that focus mainly on these institutions. They advertise their services online for their clients. This has seen an increase in the demand for their services unlike in the past years.
Customer satisfaction is one of the major focuses in any enterprise. In this hospitality sector, most managers try to satisfy the needs of their clients. There has been improved service delivery to most customers as a result of technology. Most of these lodgings are fitted with modern equipment that increases the comfort of their customers. Customers can easily get their services from their providers. This has helped increased delivery.
Most hotels and lodgings have developed integrated management systems. These systems have helped develop relationships with their customers. However, these systems are getting more sophisticated with years but have still improved integration levels. For instance, they have developed guest preferences in their databases. This data is linked to the supply purchase systems. This ensures that their users do not lack there preferred supplies like a beverage.
Technology has also helped increase the accessibility of these facilities. The replacement of desktop computers by smart-phones and tablets has efficiently increased accessibility. The gadgets are also relatively cheaper to buy and maintain compared to desktop computers. It is easy for their guests to make orders from their rooms and receive immediate feedback. This has helped improve service delivery.
The check in and check out process has always been a headache for most guests. This is because of the long lines created during the process. Hence there was a need to come up with a solution to this problem. As a result, applications installed in smart-phones were developed. They provided the customers with the chance to make early bookings before their visit. They also act as keys to their respective rooms. Hence they provide ample time to enjoy their stay.
The most appreciated advancement in this hospitality industry is the ability to check out while still in the rooms. Guests can easily make their payments on the television screen in their rooms. Therefore, clients do not have to stay in long lines to finalize their check out procedures. This gives the users an opportunity to check out easily and a chance to enjoy their final moments in the hotels. Guests are also given enough time to get to the departure points.
Technology has also introduced new modes of payments. Clients do not have to queue for long hours to pay for the services provided. For instance, it is easy for one to pay using the ATM cards or the televisions mounted in each room. Additionally, it has helped provide a solution to any minor disputes regarding any rates.
Results of research conducted show that the internet has helped expand the activities of this sector. It has enabled them to conduct marketing online. Most of them use social media as a tool to reach many potential customers. Marketing strategists have created websites that focus mainly on these institutions. They advertise their services online for their clients. This has seen an increase in the demand for their services unlike in the past years.
Customer satisfaction is one of the major focuses in any enterprise. In this hospitality sector, most managers try to satisfy the needs of their clients. There has been improved service delivery to most customers as a result of technology. Most of these lodgings are fitted with modern equipment that increases the comfort of their customers. Customers can easily get their services from their providers. This has helped increased delivery.
Most hotels and lodgings have developed integrated management systems. These systems have helped develop relationships with their customers. However, these systems are getting more sophisticated with years but have still improved integration levels. For instance, they have developed guest preferences in their databases. This data is linked to the supply purchase systems. This ensures that their users do not lack there preferred supplies like a beverage.
Technology has also helped increase the accessibility of these facilities. The replacement of desktop computers by smart-phones and tablets has efficiently increased accessibility. The gadgets are also relatively cheaper to buy and maintain compared to desktop computers. It is easy for their guests to make orders from their rooms and receive immediate feedback. This has helped improve service delivery.
The check in and check out process has always been a headache for most guests. This is because of the long lines created during the process. Hence there was a need to come up with a solution to this problem. As a result, applications installed in smart-phones were developed. They provided the customers with the chance to make early bookings before their visit. They also act as keys to their respective rooms. Hence they provide ample time to enjoy their stay.
The most appreciated advancement in this hospitality industry is the ability to check out while still in the rooms. Guests can easily make their payments on the television screen in their rooms. Therefore, clients do not have to stay in long lines to finalize their check out procedures. This gives the users an opportunity to check out easily and a chance to enjoy their final moments in the hotels. Guests are also given enough time to get to the departure points.
Technology has also introduced new modes of payments. Clients do not have to queue for long hours to pay for the services provided. For instance, it is easy for one to pay using the ATM cards or the televisions mounted in each room. Additionally, it has helped provide a solution to any minor disputes regarding any rates.
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